Technical support specialist (HelpDesk) in MAUDAU

About us

MAUDAU is a young, ambitious Ukrainian tech company that has already made a name for itself and has taken a competitive position on the market. We are in love with our product, which we are constantly improving, and we really value our guest, for whom we create and surpass ourselves every day.

We strive to change the market and are constantly looking for new opportunities in it. We create a high-quality, modern and, most importantly, Ukrainian product! Today, we already have more than 800 people in our team, and we will continue to grow. Join to build together!

Experience required:

• Domain administration: Knowledge of working with domains, Active Directory , configuration and management of user accounts, access rights and group policies.
• PC configuration: Ability to install and configure operating systems on PCs (Windows, MacOS) that are connected to the domain, as well as managing their configurations and updates.
• Working with internal service admin panels: Knowledge of working with various internal admin panels for managing corporate services, such as mail servers, content management systems, CRM, Slack and other business applications.
• Network infrastructure: Basic knowledge of working with networks, including configuring network equipment, solving problems with access and network security.
• Technical support: Experience in diagnosing and solving problems related to hardware and software, incident management.
• Cyber ​​security: Understanding of the fundamentals of cyber security, skills configure protection systems (antivirus, firewall), and also take measures to protect user data.
• Documentation: Skills in maintaining technical documentation, creating instructions for users, reports on completed tasks and fixing problems.

Important personal qualities:

• Communication skills: Ability to clearly and clearly explain technical questions to users who have different levels of training. Ability to maintain positive communication.
• Organization and time management: Ability to effectively allocate time between multiple tasks, prioritize work and resolve issues in a timely manner.
• Solution problems: Ability to quickly analyze the situation and find solutions, even in complex cases that require creative thinking.
• Patience and empathy: Ability to listen to users and understand their needs, even when they express dissatisfaction or are confused by technical terms.
• Teamwork: Ability to collaborate with other IT professionals, developers and administrators to solve common problems.
• Resistance to stress: Ability to work in a fast-paced environment while remaining calm and efficient.

Schedule and format work:Hybrid work format (remote + several days a week office), Mon-Fri 10-19:00

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Why MAUDAUis that cool?

• You will have an impact on a product made in Ukraine that is used by thousands and millions;
• You will be part of a school tech team;
• You will have real challenges and ambitious goals;
• You will work with a cool team of like-minded people and open management;
• You will regularly receive company news in the form of digests and All Hands meetings;
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• You will receive timely and open feedback;

How does our tech team work? 

• We have a clear code style;
• We do not slow down: only up-to-date frameworks, libraries and technologies;
• We work with technical debt every quarter;
• We work in a self-organized scrum team, where everyone has an influence on processes and the product;
• We have a strong, engaged and professional team that shares experience and learns together.
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As a member of the MAUDAU team, you can count on:

• Real ownership and influence on the product;
• Opportunities for your personal development, training and growth;
• Flexible schedule and remote work opportunities;
• 20 working days of paid vacation, paid sick days without bureaucracy and an additional day off for your birthday.