Technical support specialist for YouTube authors in Yoola

Yoola (http://yoola.com) is an official certified partner of YouTube and Google. We are an international multi-channel network that connects more than 4,000 YouTube channels with the largest community of video creators (400+ channels with millionaires). We are the largest influencer company. Our clients are Ivangai, SlivkiShow, Room Factory, SuperSus, itpedia, Feigin and 4000 other creators. Yoola is an official and exclusive partner of YouTube and Google for the development of bloggers and monetization of their content, one of the largest affiliate networks (MCN) of YouTube. Since 2012, we have been developing influencers on new media platforms. We know how to work with algorithms to maximize traffic and revenue, how to create content that gets watched for hours, and how to advertise to influencers with maximum reach and ROI. Our expertise provides creators with the best solutions for each platform. Our knowledge helps brands create the optimal mix for the needs of the creator's audience. Our team needs a technical support specialist for our YouTube blogger partners (Customer support): High level of customer orientation; Understanding of the YouTube platform; Experience of working in a similar position for at least 1 year; Adequacy, punctuality, responsibility, stress resistance, desire to work and develop; Fast ability to study and the presence of interest in this field of activity; Competent oral and written English; English: Upper-Intermediate or higher; Responsibilities: Processing of incoming messages in chat and social networks; Processing of mail; Consultative support of partners/potential partners. Providing all the necessary information to the partner regarding the conditions, services and promotions of the company; Working with partner complaints and wishes, transferring them to the relevant departments; Searching and offering optimal solutions to the partner in connection with the issue; Timely learning of information in new projects, necessary for providing high-quality support to partners; Making an initial appeal to partners; Participation in various company projects; Carrying out separate official assignments of the immediate supervisor or company management; What we offer: Work in a cheerful, young and friendly team; Work in a field of activity that is developing and relevant at today, unique for the Ukrainian market; Competitive wages without delays and on time; Training (both in the field of YouTube and other hard- and soft-skills) and certifications; Paid vacation and sick leave; At Yoola, the management door is always open for its employees; The possibility of fully remote work ;If you had a dream to work very closely with video bloggers, musicians, other influencers - this is your chance!Work schedule: From 9:00 to 18:00 from Monday to Friday (Rolling on holidays according to a pre-agreed schedule). Wishes : Understanding of social media (TikTok, Facebook, Instagram, etc.), experience in streaming on Twitch/YouTube or other platforms will be a great plus.