Technical support specialist for users of IT services in Red Cross Ukraine

The National Committee of the Red Cross Society of Ukraine (RCHU) announces a competition for the position of Specialist in technical support of users of IT services

The Red Cross Society of Ukraine is the largest humanitarian organization in Ukraine, which is one of the first to respond to all emergency situations in the country and provides assistance to those who need it most. 

Feel like you can make the world a better place? Join the Red Cross Society of Ukraine:

• Opportunity to do good: Help those in need and feel inspired by your contribution

• New knowledge and skills: Take interesting trainings, become a volunteer or employee and get experience that will be useful in life. 

• Friends and associates: Join a team of caring people who are always ready to help. 

• Pride in your actions: Join and feel proud to be a hero! 

  >  normal">- Registration of incidents and requests in the Helpdesk system, their classification, prioritization and escalation if necessary. 
  – Control of the execution of requests in accordance with internal regulations and SLA. >solving problems with PC, software, printers, network. 
  – Providing assistance via remote access tools (RDP and others). 

• IT services and infrastructure support
  – Installation and configuration of OS (Windows), office and application software. 
  – Configuration of network connections (LAN, Wi-Fi, VPN), connection to mail services, file resources. 

• Consultative user support
  – Providing advice on using IT services, basic settings, and eliminating common errors. 
  – Explanation of technical points in an accessible form for non-technical users. 

• Reporting and service quality control
  - Forming reports based on the results of handling requests, participation in improving service processes. 
  – Collecting feedback to improve the level of service. 

Additional duties: normal; font-weight: bold">Development and maintenance of technical documentation 
Creation of instructions, policies, network diagrams, video instructions for users. 
– Preparation of templates and service standards. 

General Responsibilities:

• Carry out active work to achieve the goals of the TCHU.

• To adhere to the principles of the Red Cross Movement and to work in accordance with them.

• Perform any other work-related tasks and duties as assigned by the immediate supervisor. 

Requirements for the candidate:

• Bachelor/specialist/master's education.

• Work experience from 1 year. 

• Excellent communication skills. 

• Ability to cooperate and work in a team.  

• The ability to make decisions. 

• Ability to work with partners/contractors, local organizations will be an advantage. 

• Ability to apply non-standard/innovative solutions in work. 

• Ability to build trust. 

The Red Cross Society of Ukraine offers:

• Interesting, varied and multitasking work.

• Employment according to Labor Code.

• Timely payment of wages. 

• A friendly and close-knit group of like-minded people. 

• Unique work experience in the largest public organization of Ukraine.

We aim to create a safe and inclusive environment in TCHHU, which will provide all employees, volunteers, regardless of age, sex and gender, ethnic origin, religion, disability, sexual orientation, equal access to opportunities, protection of their dignity and equal rights.

We are an equal opportunity employer for all employees, including those with disabilities. 

We do not discriminate in our selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age.

Sexual exploitation and harassment is prohibited in all forms. The organization implements a policy to prevent sexual harassment, sexual exploitation and harassment, including in the workplace. 

Workplace: Kyiv.

Please send your resume with desired salary level and job description to the following address: [email protected]. 

Due to the large number of requests, we contact candidates who are fullymeet the job requirements.