Subscriber technical support specialist in lifecell

We are a telecommunications group led by lifecell, which provides mobile and fixed communications, Internet, television and digital services for millions of Ukrainians.

Our goal remains the same - to keep the country in communication, investing in network stability and generators for uninterrupted operation of base stations.

The stability of lifecell and Datagroups is combined with the flexibility of modern business and the support of the international holding NJJ Capital, creating conditions for everyone's professional development.

Your role and value:

Part of our telecommunications group is the company Datagroup, which invites a Contact Center Operator to its team.

In this position, you will play a key role in interaction with the company's clients, providing high-quality service, prompt resolution of complaints and the formation of a positive customer experience.

The following tasks await you:

• Receiving incoming calls from our subscribers.
• Consultation on setting up technical equipment.
• Working with a database: entering and updating information based on the results of interaction

We would like to see the following experience and qualities in you:

• Developed communication skills.
• Confident use of a PC, fast typing.
• Ability to learn quickly.
• Willingness to develop and grow with the company.

We draw your attention that for comfortable and stable work on the line it is important to have a reliable Internet connection and a backup power - a power bank, UPS or other means that will help to stay connected even in the event of outages.

We create an environment where daily work is meaningful, inspiring and accompanied by team support. Why choose our company:

• Stability and professional opportunities:official employment, professional development and career growth in a large and reliable telecom group.
• Financial stability and care: timely competitive salary, support in important moments.
• Health insurance: taking care of your health is our priority value.
• Extra day off for birthdays and other important events.
• Remote work format: You independently choose a comfortable space for work.
• Mabundant communication for employees:corporate rates to always stay in touch.
• Social responsibility and meaning: volunteering initiatives, supporting charitable projects, environmental initiatives and contributing to the important mission of keeping the country connected.
• Supporting an active lifestyle: participation in sports events (marathons, cycling races, triathlons) with the support of the company.

Equal opportunities and inclusion:

equality, inclusion and diversity, so we welcome candidates regardless of gender, age, background or other characteristics. We are especially glad to see veterans among the candidates - your experience will be an added advantage.

Steps to our cooperation:

• Getting acquainted with the recruiter: alignment of expectations and discussion of experience.
• Interview with manager: discussion of tasks, role and impact on the company.
• Presentation of processes, services and standards of customer service.

We make your start easy and inspiring: warm onboarding and constant support in the first months will help you quickly familiarize yourself with the company's processes and the team, so that the work brings pleasure and results. By working with us, you become part of a strong company that sets the pace for the development of the telecom industry and shapes its future already today.