Technical support specialist (First Line Support) in Moneyveo

Moneyveo is a product fintech company, the leader of the online non-bank lending market (*according to the results of the 2023 voting in the PaySpace Magazine Awards rating, the nomination "The best microcredit service") and one of the best employers in Ukraine ( according to the rating "Best employer brand" magazine "TOP-100. Ratings of the largest"). For more than 10 years, we have been providing quick financial assistance here and now.

As market leaders, we at Moneyveo not only create comfortable conditions for our team, but also drive global changes in the society in which and for which we work . 

That is why corporate social responsibility for us is an inseparable part of doing business, which we are constantly developing. Thus, since the beginning of the full-scale war, Moneyveo has transferred more than UAH 16 million to the Armed Forces. In particular, by its tenth anniversary, the company handed over 50 fpv drones worth over a million hryvnias to Ukrainian soldiers.

Moneyveo invites you to join our team as a First Line Support Specialist.

We are looking for a talented, energetic and experienced candidate who is ready to join our team.

Responsibilities:

• Reception and registration of incidents with IT support and information systems of the company;
• Consulting and basic user support;
• Escalation of applications for responsible personnel for information systems;
• Control of the terms and content of SLA;< /li>
• Categorization of incoming incidents;
• Description of inconsistencies with the declared functionality of information systems;
• Determining the priority and impact of incidents.

Knowledge that our future colleague should possess:

• Knowledge of PC hardware, knowledge of peripherals and office equipment.
• Knowledge of the principles of construction and operation of networks and protocols of the TCP/IP stack;
• Knowledge of the principles of installation and configuration of software, peripheral equipment, drivers; 
• Experience of working in HelpDesk with inexperienced users for more than 2 years;
• Ability to diagnose and eliminate malfunctions in software, if necessary in hardware;
• Experience in working with Windows client OS at the level of an experienced user; 
• Experience with Microsoft products (Sharepoint, Teams, MS Office); 
• Experience of working with e-mail clients, browsers, telephony, VPN clients;
< li>Experience with Windows infrastructure services (AD, DNS, DHCP, Terminal Services);
• Attention to details, initiative, the ability to find a solution to a problem independently.
• Customer orientation, responsibility, communication skills and the ability to work in a team.
• Will be a plus: Experience with Apple technology.
  

We offer:< /strong>

— Competitive salary and bonus system.

— Friendlyand a dynamic team.

— Professional development and training at the expense of the company.

— Team building and corporate events.

— Participation in the corporate program "Wellness Hub" ( goodies in the office, corporate tournaments, gym).

— 24 calendar days of vacation.

— Five-day work schedule.

— Possibility to work on a hybrid schedule.

— Modern and cozy office 10 minutes from the city of Pechersk, str. Leipzig, 15.

— A comfortable chillout zone with table tennis, football, games, Playstation and simulators.

If you are ready to join our team, send your resume . Please be sure to indicate your financial wishes.

In case of a positive decision regarding your resume, we will be happy to contact you and invite you to an interview!