Technical Support Specialist, Chat Manager (Remote) in Skyfall Data

Just starting your journey in the IT field? We have a first step for you that is definitely worth your attention!
Skyfall Data is a company that provides technical support to customers on an international level. We are looking for someone to respond to customers via chat - no calls, no stress, at a steady pace and with clear answers. Working remotely, so you can work from any convenient place!

This is not a hotline, it is a text communication with those who need a hint or a solution to a simple question. Everything will be shown, taught and supported from day one.

What we offer:

• Payments: from 45 000.

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• Support: the manager is always in touch via chat or video calls if questions arise.

• Foreign clients — practice of English (you can start without knowledge of the language).

• Career growth —some of our leaders once started from this position.

Your tasks:

• Respond to customers in internal chat (text only, no voice calls).

• Help with simple queries such as: "where is my account", "can't log in", "how does it work".

• Refer technical questions to colleagues - we don't expect you to know everything.

• Keep basic notes in CRM.

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Feedback or send your resume right here,we are always in touch!