Technical support specialist (Call Center) in AVINIMP, TOV

We are looking for a technical support specialist in the call center who will be responsible for working with databases, supporting operators and processing internal requests.

Duties:

* Uploading and preparing contact databases (CRM / Excel / internal systems)

* Segmentation, cleaning and updating of databases

* Support call center operators on technical issues

* Processing requests (chat / CRM / messengers)

* Initial diagnosis of technical problems and escalation to the 2nd line

* Control of the correctness of loading databases and data

* Reporting on tasks and appeals

* Work with CRM systems and internal tools

Requirements:

* Confident PC user (Excel / Google Sheets — mandatory)

* Work with pivot tables

* Experience with CRM or databases will be an advantage

* Attention to detail (important for working with databases)

* Ability to work with a large amount of information

* Basic technical thinking

* Responsibility and systematicity

We offer:

* Remote work format

* Stable salary payment

* Work in a structured team

* Opportunity to grow to a senior specialist / TL

* Training and support at the start