Technical support specialist in FAMO

Due to the expansion of the department, we are looking for a Technical Support Specialist who has excellent communication skills, the ability to remember large amounts of information and an analytical mindset.

We offer:

• Interesting work and continuous development;
• Office in city ​​center (Lybid Plaza stop);
• Vacation and sick leave paid for by the company (28 days of paid vacation);
• Schedule from Monday to Friday from 09:00 to 18:00;
• Young and friendly team.

Main responsibilities:

• Conducting initial problem analysis and independent resolution requests; users according to qualifications or documented instructions;
• Replenishing the knowledge base with new articles on solving user requests;
• Consulting and initial user support;
• Quality control and resolution deadlines requests, providing feedback to users.

Basic requirements:

• Communication skills that allow you to clearly inform, help and advise users, as well as communicate effectively with colleagues ;
• Patience, courtesy, tact and diplomacy in difficult situations;
• Ability to remember large volumes of information and analytical composition mindset.

We are looking for a responsible person who is ready to join our team and provide the highest level of service to our users.

Leave feedback, call +380 96 710 30 10 — HR Julia or write to us at Telegram @tutHRua :)