Technical support specialist in Davintoo Ukraina

LMS Collaborator, a multifunctional platform for adaptation, training, certification and development of company personnel with flexible integration capabilities, which has been successfully operating in the Ukrainian market for many years and plans to enter European markets, invites a Customer Support Manager/Technical Support Specialist to join its team. Basic requirements: ideally, a higher technical education, but not critical, if from another direction; 1 year or more experience in technical support and/or IT would be a plus, but not required; we are ready to train if the candidate is ready to develop and work; skills of communication with customers, the ability to listen, understand the customer, convey the necessary information and be customer-oriented; Knowledge of HTML, CSS, SQL (will be a significant plus, but not critical; we are ready to train); attentiveness, politeness, persistence, ability to work for results, ability to work in a team; knowledge of MS Office, Google docs, Google sheets - mandatory; error tracking systems (Jira, Redmine, etc.) — not critical, ready to train; Responsibilities: quick processing of customer requests; coordination and control of deadlines for the fulfillment of requests from customers; verification of detected defects and formation of tasks for their finalization by our QA-Team; transferring appeals regarding the development of the platform's functionality to the Customer Success Team; advising clients on the use of LMS Collaborator and its functionality; conducting presentations and training clients to use LMS Collaborator's functions. What we offer: a decent salary: UAH 15,000 — for the first trial month (in this month you will only learn and master the platform), after passing the trial period - from 20,000 to 30,000 UAH "in hand" (rate 15,000+% of KPI performance); for the first 3 months, the format of work in the office, in the future hybrid (in the office and remote); 8-hour work schedule from 9 a.m. to 6 p.m., Monday through Friday, one hour lunch; Sat, Sun — days off; paid vacation — 24 working days, paid sick days; modern, progressive team that values ​​independence, but is ready to help a colleague; cool corporate culture; tea, coffee, fruit, sweets in a comfortable office located in the 600th anniversary area; internal corporate events, support from our employees and a modern onboarding and adaptation program, which allows you to "merge" into the team and work process as comfortably as possible. We build relationships with team members based on respect and a long-term perspective, so each of our employees values ​​their work. If you responded to the above - send your detailed resume and we will be ready to talk in more detail.