Technical support specialist in PayAdmit

PayAdmit is looking for a Technical Support Manager to join our team!Essential professional and personal skills:Working experience in the same position in Fintech for 1+ years;Processing of incoming requests in the mode of chats and mail (b2c/b2b);SQL is a plus;Logs (grafana, loki, prometheus, opensearch, telegraf);Experience with a team term;Experience with API services (support, investigate logs, communication with partners);Monitoring the work of key clients and internal services;Strong knowledge of fiat/crypto transaction flow;Experience in JIRA and Confluence service would be a plus;High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;English at least Intermediate.Responsibilities:Handling B2C/B2B requests from partners/clients;Solving issues with merchants/providers/partners etc.Transactional monitoring in the back office;Payment solutions set up and tested under the control of transaction manager/team lead;Work with additional technical tasks that will arise in the process and may be different;Working conditions:Work schedule 10:00 — 19:00;Remote work;We provide all the necessary tools for your successful and comfortable work;Training at the expense of the company (courses, seminars, new and interesting projects);Learning English at the expense of the company;Ability to switch between projects and try yourself in different roles.