Technical support specialist in SMS Club

Hello! We're glad to see you here and hopefully we'll see you at the interview, but first let's make sure we're a good fit for each other. SMS Club is a leading provider of mobile marketing services (SMS and viber messaging and chatbot development). .For more than 15 years on the market, we have proven ourselves as a reliable partner for businesses in the field of communications. Our team of professionals works on the development and implementation of innovative solutions that help customers achieve success in their field of activity. Due to rapid development, we need a support service line operator to join our team. Our website: https://smsclub.mobi/Currently we we are at the stage of active international development and in connection with this we are looking for a technical support specialist. we will consider other vacancies that will be in the company when the opportunity arises. Requirements: Computer skills at the level of an advanced user; Ability to learn quickly; Responsibility; Communicability, ability to communicate with clients Welcome: Knowledge of the English language at the B1 level; Experience in technical support; Ability to work with Postman; Basic knowledge of OS Linux, TCP/IP protocols; Understanding of JSON data structure; Ability to use HTTP (S) — GET/POST methods Responsibilities: Receiving incoming calls, chats, tickets from customers and partners; Processing requests from internal customers; Processing customer requests, providing information about the company's services; Ensuring a high level of customer satisfaction; Execution of planned indicators; Consulting on technical requests; Monitoring of incoming traffic, delivery control; Processing requests from internal customers; Communication with international clients, in writing, with the help of an interpreter Working conditions: Work on a hybrid schedule - office/remote (for the internship period only in the office); Shift work 3/3 (12 hour shift) only night shifts; For the probationary period (2 months ) work only in day shifts We offer: Interesting work in a young, friendly team; Comfortable working conditions, office one minute from the city of Obolon; Corporate training (opportunity for professional growth and career development); Official employment, work schedule 5/2 (Sat. and Sun. are always working — 2 days off in the middle of the week); Competitive salary; Tea, coffee, goodies and interesting events; Friendly young team Opportunity for career growth, everyone who worked before you in this position moved to other departments; Official employment Join us and together we can reach new heights in the field of mobile marketing! Send your resume to our email address and we will contact you shortly. We will be glad to read your resume and thank you for your time! Resume consideration period - up to 14 days