Technical support specialist (1st level) in Ukrayinski Infosistemi, TOV

Company LLC "Ukrainian Information Systems" invites to work young, energetic and ambitious

Work format: office

Work schedule: 24-hour shifts with 1/4 days off

Responsibilities:

• Reception and processing of user requests (phone, email, chat, ticket system)

• Consultation of users on basic technical issues (phone, email, chat, ticket system)

• Primary diagnosis of incidents and problems

• Solution of typical requests

• Escalation of complex incidents to the 2nd level support

• Keeping tickets in the Jira system

• Adherence to SLA and service standards

Requirements:

• Basic knowledge of Windows / macOS (Linux will be a plus)

• Understanding the basics of networks (TCP/IP, DNS - on the basic levels)

• Ability to work with users and explain technical things in simple language

• Competent oral and written Ukrainian language

• Resistance to stress and responsibility

• Willingness to work in a 24-hour format

• Willingness to learn and develop in IT

Would be an advantage:

• Experience in technical support / Help Desk

• Experience with ticketing systems

• Basic knowledge of ITIL / ITSM

• Knowledge of English at a basic level (studying documentation)

We we offer:

• Stable salary

• Similar schedule 1/4 full weekend between shifts

• Comfortable office and workplace

• Training and internal support

• Opportunity for professional and career growth

• Friendly team and adequate management