Technical support specialist 1C in EVA – liniya magaziniv

We invite to our team a Technical Support Specialist, whose main task is to provide effective support to users and solve their issues related to work in the 1C system.

Requirements:

• Work experience in in the field of technical support, preferably with 1C software products;
• Knowledge of basic 1C products and experience with databases (for example, MS SQL Server), ability to perform simple queries;
• Ability to solve problems , find solutions and advise users;
• Good communication skills and analytical abilities;
• Experience with incident management systems and knowledge of SLA standards;
• Responsibility, organization and the ability to work in a team;
• Willingness to learn new products and technologies, as well as participate in the process of development and improvement of technical support processes.

Responsibilities:

• Consulting users at the level of the first line of support, answering questions, making decisions about working with 1C software products;
• Analyzing and solving technical problems arising in the work of users with the 1C system ;
• Timely registration and documentation of user requests in the technical support system (ServiceDesk);
• Working according to SLA (Service Level Agreement) standards to ensure high-quality and timely user support;
• Cooperation with a team of 1C analysts, software developers and other specialists to solve complex technical issues.

Working conditions:

• Official registration, paid vacation and sick leave;
• Office in the city center or remote work to choose from;
• Prospects for career growth, possibly even in programming.