Technical support specialist in Aydentiti Invest, TOV

Identity Invest Group of Companies is the exclusive media partner of retail chains: "EpicentrK" shopping center, "Nova Liniya"; WOG, OKKO, Socar, BRSM gas stations; Malls "Gulliver", "Prospekt", "Raion" and other retailers of Ukraine. The group of companies includes: a laboratory of software solutions for Digital Signage and DOOH (development and improvement of own software); technical integration; an agency that accompanies music and video broadcasts in retail; a media agency for the sale of digital inventory to Ukrainian retail leaders.

Our website: https://ii-ua.com/

We invite a technical support specialist to our team - a responsible, result-oriented team member. We will teach you everything you need - the main thing is caring and honesty.

Office-districtShulyavska metro station

Work schedule:

• Mon-Fri 10:00 - 19:00
• possible to work in weekend or business trip (Kyiv region) - paid separately
• trial period - 2 months

Payment: discussed at the interview, your knowledge and skills are taken into account. After training, the salary increases (individual KPI is taken into account)

We offer:

• full employment
• stable salary payment + bonuses
• paid sick leave and vacation
• everything necessary for work: we provide tools and materials
• training in all the subtleties of working with new processes
• possibility to increase earnings by participating in other projects or implementing ideas, optimizing and increasing the efficiency of our processes
• possibility of salary and career growth
• payment of holidays and sick leave (24 days vacation)
• convenient office near the subway, tea, coffee machine, refrigerator, microwave, heat in winter, air conditioning in summer
• friendly team

Responsibilities:

• respond to user appeals within the set deadline
• registration of user appeals
• forwarding of user appeals to appropriate technical support specialists to solve the problem
• keeping a log with a description of actions taken and decisions made, followed by entering decisions into a single database
• providing assistance and consultation during replacement equipment
• providing assistance with TV settings
• conducting checks of system operation at facilities
• selection and training of contractors
• inspection, support, control of contractors' work
• equipment adjustment and repair
• replacement of equipment at locations

Additional benefits (but not mandatory - we all we will teach):

• the ability to install software
• remote control of computers and all processes on them
• taking operational measures to eliminate violations that occurred during work
• confident knowledge of the hardware and software part of the computer
• knowledge of the Windows OS family, OS Linux - your competitive advantage
• knowledge of office programs (Total Commandder, Excel, Word)
• skills for preparing new jobs
• experience in building/organizing local networks
• desire to optimize processes and make our project even more perfect

It is desirable to have a driver's license of category B and experience driving a car for 2 years or more

Interview in 2 stages - beforehand with the HR manager, based on the results of the first - an interview with the CEO and the Director of the technical department.