Technical Support Specialist in Epoch Dynamics

A product IT company in the field of online services is looking for a customer support specialist who likes to understand technical nuances, communicate with people and help them solve problems quickly and efficiently.

What you will do:

• Register user requests (employers and searchers) in the Service Desk:
  phone, email, messengers (Viber / Telegram / chats).

• Advise users about working with the site and, if necessary, transfer requests to other departments.

• Diagnoses and eliminates technical malfunctions related to the operation of the site; escalate complex cases to the development team.

• Provide initial assistance in setting up and troubleshooting users' software.

• Support users when paying for services online (bank cards):
  checking the success of payment, initiating returns.

• Control the fulfillment of obligations to customers (so that no request is "lost").

• Support, train and advise colleagues on working with the site and separate admin systems.

• Participate with the technical support team in testing and launching new functionality.

• Interact with product, sales (enterprise and SMB), finance, marketing.

What we expect from you

Experience and tools:

• Experience in Service Desk / CRM systems.

• Working with IP telephony and chat systems.

• Skills in working with browsers DevTools (network, console, storage) similar.

• Basic knowledge in the field of testing.

• Understanding working with browsers (desktop / mobile) and OS: Windows / macOS / Linux / Android / iOS.

Education and skills:

• Higher education or studying in the senior year of the university, after completing specialized courses.

• Fluent Ukrainian, English — preferably from the Intermediate level.

• Attention to details, analytical, communicative.

• Responsibility, punctuality.

• The ability to correctly exit conflict situations situations.

Working conditions:

• Official employment.

• 24 days of annual leave + paid sick leave.

• Schedule: Mon-Fri, 09:00-18:00, with an hour break.

• Medical insurance.

• Opportunity to attend specialized events and pass training.

• Loyal approach to the first days of illness (no mandatory sick leave if you are returning to work soon).

• Mental health support programs.

• Corporate and team building is a team that really likes to spend time together.

If you recognize yourself in the description, this role is definitely worth your attention, we are waiting for your resume.