Technical Support Specialist in CMK Software Development Company

We are looking for a full-time Customer Support staff member to join our project.

Requirements:

• Excellent written English skills
• 2+ years of experience in customer support and/or extensive knowledge of different software
• Live chat support experience
• Attentiveness to detail
• Analytical mindset and logical thinking
• Understanding of computer/applications basics and general computer literacy
• Technical background

Would be a plus:

• Familiarity with the software development process

Responsibilities:

• Helping customers with their technical support requests
• Communicating with other specialists in the Customer Support Department
• Representing the customer's point of view to the company
• Providing analysis of issues, working with other departments to improve the company's products
• Troubleshooting customers' software issues and providing solutions or fixes

We offer:

• Full-time remote employment
• Shift-based schedule (6 am — 2 pm; 2 pm — 10 pm; 5 pm — 1 am, 5 days per week)
• Free medical insurance coverage and health program
• Paid sick leave
• 24 fully paid vacation days