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Specialist of technical support in effie
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effie
Effie -International Product IT Company. We open new non-standard ways to solve business calls, providing global cloud services (SAAS), based on the co-use economy and artificial intelligence. Administration, development and automation of customer processes, technical support and consultation of business analysts. FMCG) and Pharmaceuticals. others;
- Solving Technical Problems and Customer Requests for Company Products or Services in Telephone and Writing, namely:
- Reception of appeals (telephone call/Tiket-system/chatbots); support/developers;
- Developing results;
- Presentation of a client's decision;
- expectations management.
- Customer's language (accessible, simple, non -technical language for user); questions;
- Updating and developing a knowledge base to ensure a quick and effective solution to client problems;
- Request (instructions, interfaces, presentations, etc.) into English; FONT-Weight: 400 "> professional and personal competencies:
- Client support experience will be a decisive advantage;
- Knowledge of English-at advanced \ free level;
- Knowledge of Ukrainian; to details;
- empathy and tolerance of PiD communication time with clients;
- the ability to work in stressful situations and maintain professionalism;
- skills in working with CRM systems.
Working conditions:
- Remote or hybrid mode of operation, there is an opportunity to work in the office; and all necessary for autonomous work during electricity and blackouts;
- Work schedule from Monday to Friday from 09.00 to 18.00;
- Free parking for car, motorcycle and bicycle; work day and hospitals;
- 12 additional weekends per year;
- Privileged discount map of the Winetime stores network.
