Technical support specialist in IDS Ukraine

IDS Ukraine -leader of the Ukrainian mineral water market in all categories. The company has a balanced portfolio of popular mineral waters, which are produced in the environmentally friendly regions of Ukraine and are represented on the market by the trademarks "Morshynska", "Mirgorod", "Alaska" and "Aqua Life". 

The company employs more than 3,000 employees who admire their business. We are a strong and effective team that is constantly studying and achieving the best results. Our goal is to develop a culture of consumption of natural mineral waters and promote a healthy lifestyle. The results of the solution to create instruction.

Personal qualities : communicability, courtesy, attentiveness, discipline, initiative, perseverance, focus on the result, ambition, analytical thinking, processing information.

responsibilities:

• Technical support of company employees and distributors.
• Registration, categorization and routing of first -line accesses through a single Servicedesk (phone, e -mail, portal, portal, portal. escalation;
• Writing and maintaining the relevance of documentation, processes, regulations of the department;
• Control of the timing of the incident resolution in accordance with SLA;
• Achieving the execution of the stated KPI; and transferring them for processing business owners and systems owners;
• Use ITIL basic practices. 

we offer:

• official employment;
• worthy and stable wages and bonuses; the term;
• A friendly team of professionals.
  

If you are ready to develop, you can find alternative solutions and focus on the result - you are to us! href = "https://robota.ua/redirect?event_name=url_click&redir_token=eyjpc mlnaw5hbfvybci6imh0dhbzoi8vcm9Ib3rhlnvhlyisilzilzilzilzhy2fuy3ljzci6mtawnzm5mdl9 " RL = "NoFollow Noopener Noreferer" Target = "_ Blank"> www.ids.ua << Meet our brands on official sites: www.morshynska.ua , www.mirgorodska.ua
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