Technical support specialist in IDS Ukraine

IDS Ukraine is the leader of the Ukrainian mineral water market in all categories. The company has a balanced portfolio of popular mineral waters that are mined in ecologically clean regions of Ukraine and are represented on the market under the trademarks "Morshinska", "Myrhorodska", "Alaska" and "Aqua Life". 

The company employs more than 3,000 employees who are passionate about their work. We are a strong and efficient team that is constantly learning and achieving the best results. Our goal is to develop a culture of consumption of natural mineral waters and promote a healthy lifestyle.

We are announcing a vacancy Technical support specialist

Requirements:< /strong>

• Incomplete higher education (technical, information technology);
• Understanding the principles of ITIL: ITSM; Foundation; Create, Deliver & Support;
• Knowledge and understanding of Incident Management, Problem Management;
• Work in the contact center, the first line of support, communication between all lines of support;
• li>Sure knowledge of O365 tools, Microsoft Office 2016; OS Windows 10\11
• Desirable knowledge of product features and support of CRM products, 1C.
• Experience of working with service contractors

Responsibilities:

• Technical support of company employees and distribution;
• Registration, categorization, routing of requests on the 1st line through a single ServiceDesk system (telephone, mail, self-service portal);
• Problem management and escalation;
• Control of incident resolution deadlines in accordance with SLA;
• Achieving fulfillment of set KPIs;< /li>
• Ensuring the continuity and uninterrupted operation of IT systems, their prompt recovery in case of failures;
• Identifying problem areas and transferring them to business owners and system owners for processing;
• Application of the main ITIL practices in work;
• Analysis and reporting on the results of the team's work and in general all requests to IT.

We offer:

• Official employment;
• Decent and stable salary and bonus system;
• Provision of cellular communication, laptop;
• Medical insurance after the trial period;
• Training and opportunities for professional growth in a large international company;
• A friendly team of professionals.

If you are ready to develop, you know how to find alternative solutions and you are focused on the result - we are the right place for you!

Learn more about us at the link: www.ids.ua

Get to know our brands on the official websites: www.morshynska.ua, www.mirgorodska.ua 

By submitting a resume according to of this job advertisement, you consent to the processing of personal data provided in your resume as a candidate for filling a vacancy, in accordance with the Law of Ukraine "On the Protection of Personal Data".