Technical support service specialist, aircraft manager in Elevate Talent partners

We are looking for a Technical support service specialist (airline manager). 
Our client is the first airline consolidator in Ukraine, which collected the best offers from the world's largest airlines.

Requirements:

• Experience working with airline tickets from 1 year.
• Compulsory knowledge of one of the GDS systems at an expert level (Galileo is a priority). Expert level - issuing tickets, processing additional services, exchanges of any complexity, returns, processing queues.
• Knowledge of airline policies, including INVOL.
• Understanding the mechanics of working with requests for return via BSP-link.
• Knowledge of other GDS systems at a basic level will be a plus. Knowledge of the mechanics of working in direct airline channels (SPRK, LOT booking tool, BA portal and others) will be a plus.
• English B1 and above.
• Ability to work both in a team and independently make decisions.
• Customer-oriented and committed to providing the best service.
• Ability to learn quickly and handle large volumes information.
• Multitasking.
• Resistance to stress.
• Attention and responsibility.

Responsibilities:

< li>Do after-sales service in direct airline sales channels and GDS.
• Process flight cancellations and changes. Solve user problems in the process of communication with airlines.
• Monitor product checkout problems and proactively help solve them.

Conditions:

Work schedule for the first month of onboarding -on weekdays from 10 a.m. to 7 p.m.. The main working schedule is flexible -2/1, from 8:00 to 16:00 and from 16:00 to 00:00. Night shifts are possible once every 7-14 days.