Technical support operator in Znet.com.ua

We, an Internet and TV service provider, are looking for an energetic and responsible employee for the position of Technical Support Operator. Duties: Receive and process incoming calls, e-mails and messages via online chat to solve technical questions and customer problems; Provide consultation services on configuration and use of our services; Identifying, diagnosing and solving problems with Internet and TV connections; Recording and documenting received requests and solved problems for further analysis and improvement of the work of the technical support unit. Requirements: Ability to work with a computer and quickly learn new programs and tools; High level of communication and the ability to show tolerance and empathy in communication with customers; Organized and the ability to work in high-paced work conditions, the ability to work during stressful situations; Knowledge in the field of computer networks, Internet technologies, as well as basic understanding concepts and terms related to the Internet and TV. We are ready to hire both candidates without experience and those who already have experience in the field of technical support. The main thing is the desire to learn and develop in our company. We offer: Competitive salary and bonus system; Work in a friendly team and a favorable atmosphere; The possibility of professional growth and career development; Flexible work schedule. A spacious, comfortable office, tea and coffee for employees. For feedback and receiving additional information, please send your resume to our email address [feedback]