Technical support operator in PIVDENNA TELEKOMUNIKACIYNA KOMPANIYa, TOV

"Southern Telecommunication Company" LLP, Internet provider SOHONET announces a competition to fill the vacant position "Technical support operator"

Requirements:

• knowledge of the basics of telecommunication systems and network technologies;
• monitoring of active telecommunication network nodes, servers, communication channels (Zabbix systems);
• prompt response to malfunctions;
• consultation of subscribers regarding technical questions;
• interaction with company departments;
• fluency in the Ukrainian language;
• desire and willingness to learn;

Responsibilities:

• consultation of subscribers in telephone mode and online chat;
• registration, classification, processing of customer requests in messengers, e-mail and the company's internal CRM system;
• control of network / equipment status in the monitoring system;
• transfer of information to specialized units;

Terms works:

• modern office with a generator - Tairovo, inul. Ac. Korolyova, 7 g.
• variable schedule;
• lunch break: 1 hour;
• official employment, full social package

Call at tel. +38 (063) 246-33-92, Olena, send your resume to [email protected]