Technical support operator in VINER TELEKOM, TOV

Requirements:

Experienced PC user

Experience with incoming calls;

Ability to find an approach to the client;

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Pleasant voice;

Ability to communicate politely with clients;

Possession of an understandable and competent language;

Understanding the operation of basic network protocols and principles of network operation internet;

Responsibilities:

Reception of incoming calls (technical support and financial consultation of subscribers);

Diagnosis of problems, communication related to the lack of access to the "Internet" service.

Monitoring the operation of the company's equipment and services;

Technical support for masters in emergency situations, as well as connecting new customers;

Assisting colleagues in technical matters;

Creating applications for masters (connection, repair work, etc.);

Consulting customers on the connection drive in telephone mode;

p>Outgoing calls (warning customers about technical work in the network, notifications, etc.)

Working conditions:

Stable salary.

Training and on-the-job experience;

Paid sick leave and holidays;

Official employment;

Career growth in the team;< /p>

Young and friendly team of like-minded people;

Cozy office;

Tea/coffee for a good mood.