Technical Support Manager in Relokia

Пряме повідомлення учасника, який розмістив вакансію, з Relokia Dmytro (Dima) Lazarchuk Dmytro (Dima) Lazarchuk CEO @ Relokia | Pain-killer solutions for data migration headaches (he/him/his) Company Description Relokia creates beautiful software used by thousands of businesses worldwide. We prioritize providing a safe experience and continuously enhance our security measures to protect our customers' data. Top helpdesk vendors like Zendesk, Freshdesk, and Salesforce recommend our data migration tool. Role Description This is a full-time hybrid role for a Technical Support Manager at Relokia in Ternopil, with flexibility for remote work. The Technical Support Manager will be responsible for ensuring customer satisfaction, providing technical support, troubleshooting, and delivering excellent customer service on a day-to-day basis. Qualifications Customer Satisfaction and Customer Support skillsTechnical Support and Troubleshooting skillsExperience in providing excellent Customer ServiceStrong problem-solving and analytical skillsAbility to communicate technical information clearly to non-technical usersKnowledge of helpdesk software and ticketing systemsExperience in software support or IT helpdesk rolesBachelor's degree in Computer Science, Information Technology, or related field Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі Розробка програмного забезпечення