Technical Support Manager in Worksection

We are looking for a technical support specialist!

Worksection is a Ukrainian product IT company founded in 2008. We create the best online service for project management.

Our mission is to help modern companies grow and develop.

Among our clients: Prozorro, eHealth, HeadHunter.ua, hotline.finance, BBDO, Ministry of Digital Transformation, State Property Fund, Ogilvy, StarLightMedia,1 + 1, STB, First National, TRK Ukraine, Vintage web studio, Artjoker, Svyatoslav Vakarchuk Foundation, Visotsky consulting, Y & R, Tez-tour Ukraine, "Art Arsenal", Bogdanova Bureau, "Street Food", Metro, Segodnya.ua, WebPromo, ExpertsBurda, Partner Construction, Dentsu, Snack Production, Genius Marketing and others.

Our team is progressive, responsible specialists with a high level of professionalism and internal motivation.

So we would be happy to have an employee with whom we have common values.

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We offer:

— Hybrid work format with the possibility to work remotely (after successful completion of the trial period);

— Social package: sick pay, 24 calendar days of vacation;

— Assistance in training and adaptation;

— Competitive and timely salary;

— Interesting tasks within the area of ​​responsibility ;

— Stable work in a friendly team;

— Modern office in the heart of Podol (5 minutes from Kontraktov);

— Lunches, tea\coffee , tables, corporate events, .

Among the responsibilities:

— Competent and quick answers to customer questions (in writing);

p>— Fluency in Ukrainian and English;

— Creation of screenshots with interface functionality;

— Filling of the "Question-Answer" database: FAQ and other instructions for the user;

—Service functionality testing;

—Service performance monitoring, incident management.

—Work schedule from 9:00 a.m. to 6:00 p.m., lunch break;

Requirements for the candidate:

— Higher education (technical specialty will be an advantage);

— Work experience in technical support from 1 year;< /p>

— Experience working with Helpdesk systems (Intercom, ZenDesk, etc.), CRM, software for remote connection, software for creating screenshots, screencasts;

— Understanding the principles of web services (HTTP, SSL, DNS, Cache, API etc) and possessing a minimum set of utilities (ping, who-is, ns lookup...);

— Skills of working with various OS, browsers, mobile devices;

p>— Competent Ukrainian language (written, spoken);

— Knowledge of English (Upper-Intermediate level, technical dictionary).

Personal qualities:< /p>

— Technical mindset;

— Ability to learn quickly;

— Ability to concisely and correctly formulate your thoughts;

— Attention to details , scrupulousness;

— Responsibility, organization;

— Empathy, ethics and flexibility in communicating with people.

It will be an advantage:

— Experience of working with our or similar systems;

— Experience of manual testing;

— Experience of writing instructions, FAQ;

— Skills in working with Figma, Postman, Chrome Inspector.

Qualityif you feel the same "match" with the vacancy, then send your resume!

The hiring algorithm is as follows:

1. Familiarization with the resume and contact with our HR.

2. A small test task.

3. Personal interview.

4. Getting an offer!

We wish you success! We are waiting for your resume)