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Technical Support Lead (RozetkaPay) in EVO
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EVO
About the command:
Basic understanding tools Working with Large Statistical and Numerical Information Skills, Processing and Analysis to Analyze it Leader Document, Methodical and Educational Materials Skills Ability to Produce and Analyze Information, Raw Data, Documentation, etc. Ability to Subject Information in Presentation format Flexibility to processes and a tendency to rapid self-study and transfer to the expertise to colleagues Tasks: Analysis of Wikes/Internal Supports and Internal Support L1/L2, in order to reproduce custom scenarios and reports of relevant bugs or requests for functionality Analysis of Logs, Alerts Monitoring, etc., for the purpose of exploring the work of services and products Preparation of Analytical and Monitoring Dashboards on Products (Technical Direction) Organization and Planning of Resources, Coordination of Technical Support Technical Support Technical Support Participation in the Operational Work of the team, support of existing clients/partners and domestic teams, monitoring of tasks and performance of tasks, direct involvement in working with existing product teams, distribution and delegation of tasks Reaction Time and Problem Distribution between Support Workers рTAKE WITH Customers/Partners on Compliance with Integration and Starting the Joint Functionality Technologies and Tools:
SQL/METABASE
JIRA/CONFLUENCE
GoogleCloud Logs Explorer
Helpdesk: Zendesk, Jira Service Management Etc. FONT-STYLE: Normal; Text-Decoration: None "> Postman
Swagger
Selection Stages:
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CV selection
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Recruiter acquaintance, CPO
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Technical Interview with CPO, QA LEAD
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Final Interview with CPO and HRBP
-official employment, 24 days of paid vacation a year and an unlimited amount of hospitals so you can rest and take care of your health. 400; NORMAL; Text-Decoration: None "> You can work remotely or visit our cozy office in Kiev, which is completely energy-independent and equipped with everything necessary. FONT-STYLE: NORMAL; Normal; None "
