Technical Support Lead (RozetkaPay) in EVO

About the project:

RozetkaPay is a payment service that provides convenient, fast and reliable payment services both online and offline, and makes the purchase process simple and safe.

RozetkaPay is part of the EVO-Rozetka group of companies. The payment service was created on the basis of the country's most famous marketplaces, which are used by millions of Ukrainians. Our services are already used by Rozetka, Prom, Vchasno, Bigl, Shafa, Volonter by Prom, Vodafone, Robota.ua, Yakaboo and others. 

About the team:

< span style="font-weight: 400; font-style: normal; text-decoration: none">We are looking for a Technical Support Lead (L3) for a team that aims to provide technical support for our product ecosystem. Currently, the team consists of two specialists, and we plan to expand. 

What is important for this role:

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fintech/banking experience

• experience as a team leader

• experience with Elastic/Open Search

• basic understanding of how the REST API works

• basic understanding of message brokers (rabbitmq, kafka)

• skills for working with large arrays of statistical and numerical information, processing and the ability to analyze it

• skills for preparing administrative documents, methodical and educational materials

• ability to process and analyze information, data

• ability to present information in a presentation format

• flexibility to processes and a tendency to rapid independent learning and transfer of expertise to colleagues

Tasks:

• organization and planning of resources, coordination of the work of the technical support team

• participation in the operational work of the team, support of existing clients/partners and internal teams, follow-up of requests and tasks, direct participation in work with existing product teams, distribution and delegation of tasks

• reaction time monitoring and distribution of tasks between support workers

• work with clients/partners, regarding compliance with the integration procedure and launch of joint functionality

• team formation, division of responsibilities, building processes both within the team and with external teams

• building a motivation system and developing the training process of young professionals

Technologies and tools:

• Elastic/Open Search (Kibana)

• Grafana

• SQL/Metabase

• Jira/Confluence

• GoogleCloud Logs explorer

• HelpDesk: Zendesk, Jira Service Management etc.

• Postman

• Swagger

Етапи відбору:

• відбір по резюме

• знайомство з рекрутером, CPO 

• технічне інтерв?ю з CPO, QA Lead 

• фінальне інтерв’ю з CPO та HRBP

Ми пропонуємо:

• офіційне працевлаштування у штат компанії

• 24 календарних дні оплачуваної відпустки на рік, необмежена кількість лікарняних

• віддалена робота з можливістю відвідувати офіс у м. Київ

• медичне страхування

• поservants of a corporate psychologist