Technіcal Support (L2) in MAUDAU

September 13, 2024

Technical Support (L2)

Kyiv, remotely

Who are we looking for?
Technically trained specialist with a high level of proficiency in debugging and monitoring tools. Curiosity and initiative - it's a must! Our candidate does not just respond to a request at the Service Desk or to a notification from the monitor, but also analyzes problems, collects statistics and suggests improvements to constantly increase the level of quality and reliability of the product.

• Understanding of client-server architecture;
• Understanding the working principles of Rest API;
• Practical skills in working with monitoring systems (DataDog, Sentry or similar);
• Working skills with Jira & Confluence;
• Basic understanding of SCRUM processes.

What needs to be done:

• Processing and solving requests coming from internal users;
• Creation of bug reports, informing about fixes;
• Analysis of logs and operations in the system;
• Monitoring of system metrics and services;
• Informing about failures or anomalies in the operation of the product;
• Collection of analytics on system failures, anomalies and problems;
• Interaction with the product team: PO's, QA's, developers, etc.

• Quick response to anomalies and system problems;
• Ability to prioritize the flow of tasks;
• Comprehensive knowledge of the product's internal structure, integrations and data exchange flows;
• Proactivity in the processes of improving product quality and reliability;
• Focus on business needs.

What process of getting to know MAUDAU awaits you :

• Viewing your CV;
• Online interview with a recruiter;
• Online acquaintance with the ice of the direction;
• Offer and start of a paid trial period of 3 months.

Why MAUDAU is cool?

• You will work with a cool team of like-minded people and open management ;
• You will regularly receive company news in the form of digests and All Hands meetings;
• You will receive timely and open feedback;
• You will have an impact on a product made in Ukraine that is used by thousands and millions;
• You will be part of a school team;
• You will have real challenges and ambitious goals;
• You will have career counseling and recommendations regarding your development upon request.

As a member of the MAUDAU team, you can count on:

• Opportunities for your personal development, learning and growth;
• Opportunity to find a mentor/internal coach;
• Ability to influence the Ukrainian product;
• Pet friendly office;
• Hybrid/remote work format and flexible schedule;
• Work on modern technology;
• Stable and transparent salary payments;
• Registration from the first day;
• 20 working days of paid vacation, paid sick leavefrom bureaucracy and an extra day off for your birthday;
• Material assistance in critical situations;
• Participation in the Fozzy loyalty program.

We are fast and ambitious and focus on development, if you are too - we are waiting for your resume! >