Technіcal Support (L2) in MAUDAU

MAUDAU isa young, ambitious, Ukrainian tech company that has already announced itself and took a competitive position on the market. We are in love with our product, which we are constantly improving, and we really value our guest, for whom we create and surpass ourselves every day.

We strive to change the market and are constantly looking for new opportunities in it. We create a high-quality, modern and, most importantly, Ukrainian product! Today, we already have more than 700 people in our team, and we will continue to grow. Join to build together!

Who are we looking for?
Technically driven specialist with a strong command of debugging and monitoring tools . Curiosity and initiative - it's a must! Our candidate does not just respond to a request at the Service Desk or to a notification from the monitor, but also analyzes problems, collects statistics and suggests improvements to constantly increase the level of quality and reliability of the product.

Our expectations:

• Understanding client-server architecture;
• Understanding the working principles of Rest API;
• Practical skills of working with monitoring systems (DataDog, Sentry or similar);
• Skills of working with Jira & Confluence;
• Basic understanding SCRUM processes.

What needs to be done:

• Processing and solving requests from internal users;
• Creating bug reports, informing about fixes ;
• Analysis of logs and operations in the system;
• Monitoring of system metrics and service operation;
• Information about failures or anomalies in the operation of the product;
• li>Gathering analytics on system failures, anomalies and problems;
• Interaction with the product team: PO's, QA's, developers, etc.

We plan that the schedule will be from 9:00 a.m. to 7:00 p.m. Mon - Fri + Sat/Sun depending on requests

What is important to us:

• Quick reaction to anomalies and system problems;
• Ability to prioritize the flow of tasks;
• Comprehensive knowledge of the internal structure of the product, integrations and data exchange flows;< /li>
• Proactivity in the processes of improving product quality and reliability;
• Orientation to business needs.

What process of getting to know MAUDAU awaits you:

• Viewing your CV;
• Online interview with a recruiter;
• Online acquaintance with the head of the direction;
• Offer and the start of a paid trial period of 3 months.

Why is MAUDAU cool?

• You you will work with a cool team of like-minded people and open management;
• You will regularly receive company news in the form of digests and All Hands meetings;
• You will receive timely and open feedback;
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• You will have an impact on a product made in Ukraine that is used by thousands and millions;
• You will be part of a great team;
• You will have real challenges and ambitious goals;
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• You will have career counseling and recommendations regarding your development upon request.

As a member of the MAUDAU team, you can count on:

• Opportunities for your personal development, training and growth;
• Opportunity to find a mentor/internal coach;
• Opportunity to influence the Ukrainian product;
• Pet friendly office;
• Hybrid/remote work format and flexible schedule;
• Work with modern technology;
• Stable and transparent salary payments;
• Registration from the first day;
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• 20 working days of paid vacation, paid sick leave without bureaucracy and an extra day off on your birthday;
• Material assistance in critical situations;
• Participation in the Fozzy loyalty program.

We are fast and ambitious and focus on development, if you are too - we are waiting for your resume!