Technical Support Engineer (Remote) in IT Craft

We are looking for a Technical Support Engineer to join our team.

Required:

• Basic technical training: solid understanding of the principles of computer systems, operating systems and the basics of network interaction (TCP/IP, DNS, HTTP/S);
• Analytical thinking and problem-solving skills: ability to work with ready-made instructions, runbooks and knowledge base to diagnose and eliminate typical technical problems;
• Communication skills: clear and professional spoken and written English; strong written communication skills are especially important;
• Customer-oriented approach: professional and result-oriented attitude in interaction with users;
• Organization: ability to work with several tickets at the same time, monitor the status of requests, provide timely updates and maintain correct documentation;
• Working with monitoring and alerts: prompt response to notifications, performing basic checks of the status of systems and acting according to response procedures;
• Team interaction: ability communicate effectively with internal teams and escalate tasks with full context and proper documentation;
• Willingness to shift schedule: work 12-hour shifts (9:00-21:00 / 21:00-9:00) according to 2 day shifts / 2 weekend / 2 night shifts. Once every few months, a format of 3 shifts in a row with the following 3 days off is possible.

It will be an advantage:

• Experience in technical support, IT support or customer support;
• Basic experience of working with cloud platforms (AWS, GCP, Azure);
• Knowledge of web servers and hosting control panels (Plesk, WHM/cPanel);
• Initial scripting skills (Bash, Python);
• Practical experience of working with Linux and/or Windows servers;
• Understanding the principles of web services and databases (for example, MySQL, MSSQL);
• Familiarity with monitoring tools (CheckMK, Prometheus, Grafana);
• Basic knowledge of CI/CD, Docker, Kubernetes, Jenkins;
• Experience with GitHub or GitLab;
• Experience using any ticketing systems.

IT Craft offers:

• Optimized processes with a minimum of bureaucracy for a comfortable roteam bots;
• Completely remote work format;
• Required equipment for work, including a laptop or desktop computer;
• Competitive remuneration according to qualifications;
• Professional growth opportunities - with the prospect of transition to 2nd/3rd level of support or development in in DevOps;
• Compensation for sports;
• In-house English language training.

Join us and contribute to improving the experience of our customers!