Technical Support Engineer in RubyPlay

RequirementsAt least 1 year of prior experience as L2 Support Engineer in Gambling - as a mustBasics of CI/CD approach and pipelines (GitLab, Jenkins)Experience with cloud services (GCP)Upper intermediate English — written, at least intermediate — verbalAbility to work in unusual hours (outside of office hours) as some of the accounts are located in different time zones (40 hours a week)Knowledge of HTTP protocol, and REST APIUnderstanding of common file formats: JSON, XMLExperience working with Docker and KubernetesWould be preferable knowledge with messaging systems (RabbitMQ, Kafka)Would be good knowledge of programming languages (Python/Java/JavaScript/Bash)A service-minded approach and a problem-solving attitudeAbility to work with non-technical and technical customers alikePrioritisation skills and capability to make high impact decisions while multitaskingResponsibilitiesIdentify, analyse and troubleshoot technical issues and provide our customers with effective solutionsIntegrating and adding to Production new clientsConfiguring, customising and edit existing configurationsTrack the progress of the integration and communicate any blockersCollaborate with technical writer and development team in improving and clarifying documentation and collaterals for the integration processOptimising/ automating recurring activitiesPrepare how-to’s and automation toolsRun and own PostmortemsProcess operational requests from support and engineeringDirectly collaborate with the Project internal teams: DevOps, Backend, Commercial, for infrastructure maintenances, error troubleshooting, and data integrationsHelp building and improving the process allowing for a smooth, simple and fast integration for our customersResponsible to test and verify changes and the consistency of the APIs and its endpoints and “represent” the customer and its business when testing and validating any changes introduced in the APIsBenefits Of Working With UsTalented and open people aroundChallenging tasks to feel the impactBudget for personal development Well-being BudgetAnnual bonusDevelopment day to grow professionallyFree English classesPaid vacation days/paid sick leaves (number depends on the country you live in) Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Інше Галузі Гральні заклади та казино