Technical Support Engineer (night shift) in Kevych Solutions

Direct message the member who posted the job from Kevych Solutions Andriy Serhiychuk Andriy Serhiychuk HR Generalist in Kevych Solutions, Secretary at BEST Lviv Join our dynamic tech team! We're hiring an experienced Technical Support Engineer who's passionate about delivering top-notch technical support. If you thrive in a collaborative environment and are ready for an exciting challenge, explore this opportunity with us. Let's shape the future of technology together! Responsibilities: Provide timely, accurate, and exceptional customer support during night shifts (working hours 23:00–07:00) from Wednesday to Friday; Find unique ways to create “Magical Moments” for customers that make them feel seen and appreciated; Grow your product knowledge with every customer conversation; Investigate bugs, and file detailed reports for Engineering (or fix them yourself!); Respond to customers through all channels: In-App Intercom Messenger, discussions forum, tweets to @readme, feature request board, escalate issues when necessary. Requirements: You have 3+ years of experience on the same role; Your level of English is on Upper-intermediate level; You are a seasoned Support Engineer passionate about helping others! You enjoy writing code here or there to fix little bugs that will make customers' lives easier; You know how to say no to a customer, but have them still love you! You are a strong written & visual communicator; You are familiar with HTML, JS, CSS and Markdown; You know how to debug in Chrome Developer Tools; You're comfortable with CLI (command-line interface); You have some experience with CI tools (Github Actions, Bitbucket Pipelines) You have experience with APIs; You have experience with the Swagger/OpenAPI specification (or JSON Schema). What you will have with us: Regular Performance review; Paid out of office days; Opportunity to learn and improve your English; Flexible work schedule; Well-equipped office; Career Path and growth opportunities. About company Kevych Solutions We are a software development company that provides digital technology services. From mobile and web development to custom software solutions. We're dedicated to delivering innovative, high-quality solutions tailored to your unique needs. Show more Show less Position level Senior secondary level Type of employment Full timegood day Industries Software development