Technical support engineer (Linux) in Pro recruitment

We are looking for a technical support engineer who does not just respond to requests, but takes responsibility for the stable operation of services and brings each case to a real solution, not a formal closure ticket.

The mission is to quickly restore the functionality of services for operators, solving technical incidents and requests so that users work stably with the product and maintain trust in the company.

Main tasks:

• Operative work with incoming requests from operators in chats
• Technical diagnosis of incidents directly during the dialogue
• Independent resolution of most requests without escalation
• Bringing each case to actual result
• Clear, understandable and professional technical communication
• Preparation, updating and support of technical documentation

Expected results:

• Requests are processed and resolved on the same day
• Most issues are closed without the involvement of other teams
• The number of repeated requests is gradually decreasing
• Escalations are only justified, with full technical diagnostics

Our expectations:

• Ability to analyze technical problems and find the root cause
• Willingness to take responsibility for the result
• Ability to work without constant instructions and templates
• Attention to details and systematic thinking
• Ability to clearly explain technical solutions

Technical requirements:

• Experience in technical support of 1 year or more
• Sufficient knowledge of Linux (especially Ubuntu) and basic administration principles
• Understanding of TCP/IP, DHCP, DNS, VLAN, NAT
• Experience in solving technical problems locally and remotely

Will be a plus:

• Work experience with system operation or incident management
• Working with logs, monitoring, alerts
• Participation in creating or maintaining technical documentation

We offer:

• A clear area of responsibility without "blurry" tasks
• The possibility to really influence the stability of services
• A team where technical initiative and common sense are valued
• Adequate escalations and clear processes
• Professential development in a technical role

Who this role will not suit:

• Those who do not like to understand the causes of problems
• Those who avoid responsibility for the result
• Those who expect rigid scripts instead of independent solutions

The company offers

• Full social package: official employment from day 1, paid vacation (24 days) and sick leave
• Reservation already from the first working month and legal support for military accounting
• Shift work schedule:2 days (08:00-20:00) > 2 weekends > 2 nights (20:00-08:00) > 2 weekends - work in the office.
• Stable payment of wages 2 times a month
• Free corporate meals (saving ~5,000 UAH/month)
• Lunch break - 1 hour and equipped rest areas
• Availability of a bomb shelter
• Professional adaptation and support before fully entering the role
• Transparent system of career growth (vertical and horizontal)
• Compensation of relocation expenses up to 50%

Join us if you want to:

• Do work that has real meaning and impact
• Be part of a high-tech team with a clear mission
• Develop as a technical specialist, not a scripted operator

Don't waste time - send your resume today!