Technical support engineer (L3) (RozetkaPay) in EVO

About the project:

RozetkaPay is a payment service that provides convenient, fast and reliable payment services both online and offline, and makes the purchase process simple and safe.

RozetkaPay is part of the EVO-Rozetka group of companies. The payment service was created on the basis of the country's most famous marketplaces, which are used by millions of Ukrainians. Our services are already used by Rozetka, Prom, Vchasno, Bigl, Shafa, Volonter by Prom, Vodafone, Robota.ua, Yakaboo and others. 

About the team:

We are looking for a Technical Support Engineer (L3) into a team dedicated to providing technical support for our product ecosystem. Currently, the team consists of two specialists, and we plan to expand. 

What is important for this roles:

• experience in fintech/banking (preferred)

• experience with Elastic/Open Search

• basic understanding of REST API and integration services

• basic understanding of message brokers such as: rabbitmq, kafka (preferred)

• ability to process and analyze raw and aggregated logs, reproduce scenarios of incidents and appeals

• ability to build hypotheses and find the causes of technical incidents, investigate conversion, etc.

• flexibility to processes and a tendency to rapid independent learning and transfer of expertise to colleagues

Tasks:

• analysis of incidents from the production environment, analysis of logs, metrics, etc., search for the causes of these incidents and localization of consequences

• reception of requests from L1/L2 and their further processing or escalation

• participation in the operational work of the team, support of existing clients/partners and internal teams, follow-up of appeals and task completion, direct participation in work with existing product teams, introducing bugs or initiating tasks to improve functionality

• work with clients/partners, regarding compliance with the integration procedure and launch of joint functionality

Technologies and tools:

• Elastic/Open Search (Kibana)

• Grafana

• SQL/Metabase

• Jira/Confluence

• GoogleCloud Logs explorer

• HelpDesk: Zendesk, Jira Service Management etc.

• Postman

• Swagger

Stages of selection:

• selection by resume

• getting to know the recruiter

• technical interview with CPO, QA Lead

• final interview with CPO and HRBP

• Social package — official employment, 24 days of paid vacation per year and unlimited sick days so you can rest and take care of your health.

• Health care — we cover health insurance and offer the support of a corporate psychologist, because we believe that taking care of mental health is as important as physical health.

• Flexible work format - remotely or in the office. You can work remotely or visit our cozy office in Kyiv, which is completely energy independent and equipped with everything you need.

• Volunteer Community – we regularly hold charity auctions, collect money for reconnaissance drones and support employee volunteer initiatives.

• We provide equal opportunities for all - therefore we do not allow discrimination on any grounds. We are also open to cooperation with veterans and are ready to support them on the way to new professional achievements.