Technical Support Engineer (L2) + QA Manual in BRAVO, Centr SIT

We invite a specialist to join the team who has an analytical mindset and will combine two important roles: solving complex user requests (2nd line of support) and ensuring the quality of our product (testing).

This is an ideal position for those who want to understand a complex LIMS (Laboratory Information Management System) system from the inside and have ambitions to become a developer.

Your tasks (Support + QA):

• Technical Support (L2): Dealing with complex requests that were not resolved by the first line. Deep diagnosis of problems, analysis of logs and search for causes of incidents.
• Testing (QA): Checking of new functionality before release, finding bugs, regression testing of the system.
• Communication with development: Clear documentation of found errors (bug reports) and control of their correction.
• Knowledge base: Update technical documentation and writing instructions for complex cases.

Our expectations:

• Understanding the software development life cycle and testing theory.
• Ability to clearly describe technical problems (written and verbal).
• Analytical mindset and attention to the smallest details.
• Experience in technical support or testing will be extensive an advantage.

Unique opportunity for development (Career Path): We are interested in growing our specialists. Your career with us will look like this:

1. Stage 1 (First 6-9 months): You work at the interface of support and testing, becoming an expert in the business logic of our LIMS and subject area.
2. Stage 2 (Training): The company provides free programming training (MS Java) under the mentorship of our leading specialists.
3. Stage 3 (Developer): Upon successful completion of training — transfer to the position of Java Developer.

We offer:

• Work in a professional team where development is valued.
• Work schedule: Mon-Fri from 9:30 a.m. to 5:30 p.m. (comfortable conditions, no night shifts).
• Stable and competitive salary.
• A real prospect of getting a programmer profession while already working in the company.

Ready to start your journey in IT? Send your resume to email: [email protected]