Technical Support Engineer (L2) (acquiring support) in NovaPay

Direct message from the member who posted the job with NovaPay Natalia Pylypenko Natalia Pylypenko Fintech HR | Senior IT Recruiter NovaPay is an international financial service with its own payment system and its own mobile application. Our international financial service provides a complex of modern payment services for every day. You've definitely used at least one of them on Nova Poshta or online - cash on delivery, Parcel on credit, Safe Service, international transfers in branches, payment in the Nova Poshta application and many others. NovaPay opens up new opportunities for professionals. Our team has united the best specialists who are constantly developing and leading the company to success. In connection with the expansion, we are looking for a Technical Support Engineer. Requirements: higher education, work experience in a similar position from 2 years, understanding of the principles of DB, knowledge of SQL, understanding of logging and tracing systems - Elasticsearch ( Kibana) understanding of the principles of operation of the PC (Processing Center) knowledge of the general logic of the operation of acquiring solutions experience of working with users, understanding of the principles of ServiceDesk service experience of working in trade or Internet acquiring units, in banks or fintech companies will be a plus. Main tasks: processing requests (Service Desk\Mail) search for solutions to technical problems\tasks, consulting on product functionality, registering terminals\merchants, acquiring, technical support for products, acquiring, interaction with related departments within the framework of project implementation. We offer: work in an innovative company in the FinTech segment; the opportunity to work in a hybrid format or remotely; care for your mental and physical health (health insurance, psychological counseling, corporate sports communities); learning and development (English language classes, courses and training for professional development); annual salary reviews according to your own performance; meetings with famous speakers in A corporate club; a mentoring program and support for each new employee; an opportunity to show off your talents (we value creative initiative and support it). Show more Show less Position level Basic level Type of employment Full-time Job responsibilities Information TechnologyIndustries financial services