Technical support engineer / IT Support Specialist in YuRiYa-FARM, Farmacevtichna grupa kompaniy

YURIYA-PHARM is a Ukrainian pharmaceutical group of companies that owns the largest area of ​​production facilities in Ukraine. We already operate in more than 50 countries of the world and have ambitious goals to enter the TOP 100 global pharmaceutical companies.

Today, in the conditions of martial law, without stopping for a single day, we continue to provide vital medicines and medical products to both the civilian population and the Armed Forces.

We invite a Service Desk Engineer to the team. Place of work - Kyiv, str. S. Khorobrogo, 19. Format - office.

We are looking for a specialist who will help employees work effectively with IT systems and ensure the stable operation of equipment and services in the company.

WHAT WE OFFER:

• Official employment + transparent remuneration, booking.

• 30 calendar days of vacation (instead of the standard 24).

• Delicious free food in the office.

• Modern equipment, mobile communication and everything necessary for work.

• Comfortable and friendly office atmosphere.

• Opportunities for professional growth, both vertical and horizontal.

What will be included in the tasks:

• Providing technical support to employees (PC, software, peripherals, corporate systems)
• Processing requests in the Service Desk: registration, classification and resolution of incidents and requests
• Preparation and configuration of workplaces (installation of OS, software, equipment connection)
• Management of accounts and access according to security policies
• User consultation and help in solving typical questions
• Documenting solutions and updating the knowledge base

What is important to us:

• Orientation to help users and the desire to understand problems
• Analytical thinking and attention to detail
• Responsibility and the ability to work according to processes
• Ability to work in multitasking and prioritize requests
• Communication and the ability to explain the complex simply
• Willingness to learn and develop

Professional knowledge and skills:

• Understanding Windows OS and basic administration
• Experience in diagnosing and resolving technical problems
• Experience in working with Service Desk systems
• Understanding account and access management
• Basic knowledge of networks (LAN, Wi-Fi)
• Experience in installing and configuring software and hardware
• Ability to work with documentation and create instructions
• Confident use of office tools

Will be a plus:

• Higher education in IT or a related field
• Experience in technical support or administration of 6 months or more

Life is the main earthly value. Join our team to create unique solutions, thereby preserving and improving it!

Please note that the standard selection process at "Yuriya-Pharm" takes up to 7 working days from the moment of submission of the application. We will contact the candidates whose experience and competences most closely match the requirements of the vacancy.