Technical Support Engineer in KENDOO Games

31 липня 2024 GameDev

Technical Support Engineer

за кордоном, віддалено

KENDOO Games welcomes talented professionals to join our dynamic company as  Technical Support Engineer !

Our team of passionate and talented professionals brings unique visions to life, aiming to positively impact the iGaming industry. We are thrilled about the work we do and are excited to welcome new members to join us on our mission.

The following skills are important to us:
— At least 3+ years in the L2 technical support: Resolving tickets coming from L1; tracking and passing tickets to L3, which the candidate himself cannot handle;
— At least Upper-Intermediate English both written and verbal, you should be able to engage in tech-relating conversations;
— Experience with supporting systems built on client-server architecture;
— Experience in working with browser-based developer console;
— Being confident in troubleshooting network issues;
— Ability to work with technical documentation — reading, writing from scratch, maintaining existing one;
— Know how to multitask: you will have to do many things in parallel;
— Analytical mindset: be able to approach a problem in a comprehensive way;
— Experience with release management processes;
— Experience with monitoring and alerting systems;
— Be able to cope with routine.

Will be a plus:
— Experience in working with Grafana, Kibana, Jira;
— Project management experience;
— Ability to work remotely for long periods of time;
— Advanced English will be a big plus;
— Technical education in any field;
— Any technical experience above L2 helpdesk — plus: devops \ sysadmin \ programming;
— Additional languages with special focus on: Chinese, Spanish;
— Experience in online gambling.

Main Responsibilities:
— You will handle tickets coming from L1 support, no direct interaction with end users. Tickets in terms of complexity are mixed. There are both quite simple, there are also those when it is necessary to dig deep into the logs. If you have a desire and ability, there will be more complicated things and less simple ones;
— Support will create and manage existing technical configurations needed to make the product work. No prior experience is required for this, we will train.

What we offer:
You will enjoy corporate benefits, like:
—  Insurance for Ukraine and abroad: We care about the well-being of our team members and offer comprehensive insurance coverage for both domestic and international needs;
—  Corporate English Classes: We believe in enhancing your communication skills. Take advantage of our corporate English classes to further develop your language proficiency;
—  Slovakian Classes: If you’re in Bratislava or interested in learning the local language, we offer Slovakian classes to help you integrate and feel at home;
—  Corporate Psychologist: Your mental well-being is important to us. Our corporate psychologist is available to provide support and guidance whenever you need it;
—  Kyiv and Bratislava Hubs: We’ve established fully-equipped hubs in both Kyiv and Bratislava, providing you with a comfortable and productive work environment;
—  Flexible schedule: You will have the opportunity to choose where you want to work — at one of our comfortable offices or home. We ensure comprehensive company-paid 17 paid days off during the year; unlimited sick leaves and you can request an unpaid leave of absence;
—  We are committed to fostering the professional growth of our team members. As part of our dedication to your development, we offer a tailored growth plan for each employee. This plan is meticulously crafted, taking into account your unique strengths, areas for development, and aspirations for career excellence, all in alignment with our company’s objectives.

Let’s create a cool product with us!