Technical Support Engineer in Playrix

Playrix is ​​one of the most successful mobile game development companies in the world. We are in the top three by revenue and the top among all mobile applications in EMEA. Our games have been installed 2.3 billion times (a third of the Earth's population), more than 30 million people play them every day! We are looking for an experienced and independent Technical Support Engineer for our Kharkiv office. Tasks: processing incoming requests, user consultations; solutions problems with "hardware" and software, granting access, installation, configuration and support of software; support and configuration of workplaces in the office and for remote employees; support of the local infrastructure of the office; accounting for the movement of IT equipment; writing instructions for working with services and software optimization and automation of current processes. We expect: experience in technical support or Service Desk service from three years; excellent knowledge of the architecture of modern PCs and laptops, skills in diagnostics and minor repairs; knowledge of the principles of construction and operation of local and global networks, experience in construction and administration Wi-Fi networks; experience in administration of two operating systems from the list: Windows, Linux, macOS; AD and virtualization system administration skills; knowledge and skills in working with system software, its installation and configuration: Git clients, G-Suite, Adobe products /Autodesk, VPN services; experience in writing technical documentation and instructions for users. We offer: Work from an office in Kharkiv. Care for health and well-being: We provide health insurance for employees, their partners and children, compensate online sessions with psychologist. We keep 100% of the salary during vacation or sick leave without additional documents. And for special cases, we provide additional days off. We support a healthy lifestyle and compensate for the purchase of sports season tickets and subscriptions to fitness applications. Development and training: We pay for participation in specialized conferences and courses, we hold internal conferences. We offer discounts on English language courses and languages ​​of the countries of presence companies. Events and merch: We regularly hold entertainment and work events in offline mode: team meetings, large corporate parties and lighter parties in offices. We also regularly hold entertaining contests, quizzes, hackathons, sports challenges online. Our own merch store with internal currency, where you can buy unique gifts. Currency is given as a gift on significant dates, and it can also be earned by participating in events and brand activities.