Technical support engineer in Infozahist, TOV, NVC

Infozahyst is a private research and production center, a leader in the field of radio-electronic intelligence on the territory of Ukraine.

We invite a Technical Support Engineer to join our teams!

It is important for us:

• From 1 year of relevant experience;
• Higher education (preferably radio physics, physics, radio engineering, technical, computer science, etc.);  
• Knowledge of English at B1+ level will be an advantage;
• Advanced user of Windows, Linux (preferably at the administrator level);
• Basic knowledge of radio engineering (signal, signal spectrum, radio receiver, radio transmitter, direction finder, interference, etc.);
• Understanding of network technologies (infrastructure), connection (basic concepts of working with a terminal) and protocols;
• Understanding client-server architecture;
• Indifference and a sincere desire to help users;
• Responsibility for the result and the ability to make optimal decisions;
• Experience in customer support.

Main tasks:

• Ability to communicate politely and meaningfully orally/in writing;
• Willingness to work on an irregular schedule;
• Provide professional technical support and advice to users regarding the operation of hardware and software support the company using various means of communication (online, telephone, email and periodic meetings with clients);
• Record issues encountered by users in the issue tracking tool (JIRA);
• Collect feedback and suggest improvements to the user experience;
• Dispatch requests to relevant departments: QA, Marketing and BA as necessary;
• Collection and user feedback analysis.

We offer:

• Participation in a cause close to our victory!
• Unique and interesting projects;
• Possibility of booking according to current legislation;
• Work in a stable company;
• 24 calendar days of paid vacation and sick leave coverage;
• Competitive salary;
• 5-day work week with an 8-hour working day between 9:00-20:00;
• Opportunities for training and compensation;
• Health insurance;
• Openness to new ideas and approaches.

If you are interested in the vacancy, please send your resume and indicate salary expectations. Rowe only consider candidates with a full description of the resume.

Dear candidates, we will review the resume within 10 working days, and in case of a positive decision, we will definitely contact you. If you have not received feedback from us, we are currently not ready to offer you this position.