Technical Support Engineer in ICONIC21

We are looking for a Technical Support Engineer who will take care of production issue tracking and communication with the client’s customer support teams and our development and QA teams.

During your typical working day, you will investigate production issues together with development teams, use modern logging and monitoring tools, communicate to client’s customer support using chats/emails, and Keep track of production incidents and improvements.

Requirements:

• Experience with web application troubleshooting
• Knowledge Linux basics
• Experience with Grafana, Kibana or similar tools
• Strong communication skills
• English upper-intermediate

Will be plus:

•  Kibana, Grafana, Jira, Bash, Python, Postman

Responsibilities:

• Cooperation with client’s customer support.
• Cooperation with development and QA teams.
• Web application troubleshooting (frontend, backend - using tools like Kibana, Grafana, etc).
• Defect management through the operational flow

We offer:

• 20 working days paid leave per year
• 20 paid documented sick leaves per year
• 5 undocumented sick leave per year
• comfortable workplace
• biscuits, coffee, fruits, snacks