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Technical Support agent (trainee, Crocoblock) in JetMonsters
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JetMonsters
It Holding jetMonster , looking for candidates for English-language vacancy In the project Remote
About the project. : Bolder; FONT-STYLE: Normal "> Crocoblock For 5 years creates a universal product and service that provides the necessary tools for creating websites using Elemetor and Gutenberg editors. FONT-Weight: 400 "/> Crocopeple Perform an important mission-they are pleasantly striking WordPress developers with their products and services, namely super steep extended plugins, high quality customer service, creative branding and marketing. Normal; FONT-Weight: 400 "/>
Support Operators are technically knowledgeable specialists who help customers and support their colleagues. FONT-Weight: 400 "/> When founding a project, in 2018, a technical support team started with 1 person, and today more than 20 of them. Since the number of customers is increasing every month and it is very important for us to remain satisfied From purchased products and services, the next plans are the purpose of increasing and strengthening the sappport team, maximizing the quality of support, bringing to a new effective level, making Revolution in the approach of sapport and become the best technical support in the world. FONT-Weight: 400 "/> Honesty and Openness is the key to success used by our specialists to build long-term relationships with both clients and colleagues. FONT-Weight: 400 "/>
A little detail about what our Tech Support does. FONT-Weight: 400 "/> SAPport Operators Provide customers from all over the world through chats, runners, e-mail lifes and zoom-calls. FONT-Weight: 400 "/> If you want to constantly practice your English and any other foreign language, in the sapport you will have the opportunity to communicate with people from all over the world, you will be able to learn to understand different pronunciation, dialects, accents. br style = "font-style: normal; FONT-Weight: 400 "/> Crocoblock clients are mostly developers that use our plugins, and in the process of our quality training you will learn to speak with them in one technical language. FONT-Weight: 400 "/>
if you want to become part of the Support Team, it is important to us:
- Knowledge of English at Upper-Interpediate/Advanced
- Understanding the Basics of Communication with the Customer and Inside Team
- Ability to Search and Find Information from Various Sources
- Ability to focus on a few tasks and quickly involve despite the distractions factors;
- Customer experience
will be a plus
- Work experience with WordPress (or other CMS system, site designers);
- experience in quality improvement, training agents
- Working with sapport systems (chat agents, system running, CRM)
Basic functional responsibilities, tasks
- Report and Transfer of Bagues;
- Castomy on Query Trablesut and Fix Fixing Problems on Client's Site;
- Communication with Customers in Chats or Tickets and level of technical knowledge;
- Ability to write technical documentation (optional);
- zoom Calls with customers (optional).
What do we offer:
- Remote cooperation or the ability to work in the office;
- corporate English Club Online;
- partial or full compensation for training in profile courses and trainings, and also for visiting conferences and events by profession;
- paid leave and hospital;
If you are interested in a vacancy, you have the necessary knowledge and skills, join our Croco teams to create and support brand # 1 in the WordPress world. "FONT-STYLE: Normal; FONT-WIGHT: 400 "> Waiting for your resume.
Take carehimself! Everything will be Ukraine!
