Technical Support in Lumen Global

Are you ready to be a part of something groundbreaking? Our company is at the forefront of revolutionizing online payments. We've created a customer-focused payment platform that provides cutting-edge solutions and a unique ecosystem for payment processing. Whether it's online businesses, iGaming, or global payments, we empower businesses to have complete control over their payments, offering access to every common payment solution on the market.

Requirements:

- Understanding of the FinTech domain, especially payments processes like Visa/Mastercard, Internet acquiring, payment cards, e-wallets, payment systems, 3D Secure, etc.

- Experience with logs analysis and monitoring tools like Kibana, Grafana, etc.

- Proficiency in API technologies (REST API, JSON, HTTP), experience with tools like Postman.

- Intermediate Level English proficiency for reading technical documentation and communicating with external support.

- Basic knowledge of SQL.

Nice to Have:

- Experience in roles such as Technical Support Engineer, QA, Business Analyst, Systems Analyst.

- Understanding of PCI DSS purpose and processes.

Responsibilities:

- Manage the integration of our platform with third-party services using APIs (payment systems, banks, etc.).

- Connect our platform with online merchants using API.

- Analyze and optimize requirements documentation related to monitoring interactions.

- Optimize the platform and external systems integration processes.

- Keep internal integration documentation up-to-date.

- Provide support to ensure stable integrations with external systems, including incident management and monitoring key quality indicators of interactions.

🎁 What we have for you: 🎁

- Competitive compensation depending on your skills and experience;
- Long-term employment;
- Team-building activities and events;
- Compensation for sick leaves (10) and regular vacations (20);
- Health insurance, premium package;
- English classes with a native speaker;
- Psychology sessions;
- Remote option. 💼🌴💻

Join our dynamic team and play a vital role in shaping the future of online payments! 🌟 Don't miss out on this exciting opportunity! 🚀😊