Technical Customer Support in Barbara Bang

8 серпня 2024 GameDev

Technical Customer Support

віддалено

Barbara Bang is looking for an  Integration Engineer (Technical Customer Service Manager) , who will be responsible for working on integration projects with Barbara Bang partners.

Working proactively and autonomously to optimize our partners’ support is part of the job description.

Requirements:
— 1-2 years of experience as an Integration Engineer/Technical Customer Service Manager/Technical Customer Care Agent Support/ Technical Customer Support Representative.
— Experience with and basic unix systems, DevTools.
— Back-end integration (REST/API services & other protocols, techniques).
— Good knowledge of HTML, JSON.
— Experience with Confluence & JIRA.
— Excellence in handling technical discussions and coordinating tasks with partners.
— Excellent written and spoken English (Business English) (other languages are a plus).
— Well developed communication and analytical skills.
— Good problem-solving skills and focus on quality.
— Serenity in challenging situations.
— Able to work independently and as part of a team.

Responsibilities:
— Excellent knowing our product.
— Partners consultancy in technical aspects of the company’s product and integration (via emails, chats, etc).
— Collect, understand and document information, issues that will be in our partners.
— Timely and quickly transfer the partners’ requests to the competent team to resolve the issue (if it is impossible to solve the issue without the competent department, people).
— Provide in an appropriate manner a clear answer to the partners regarding the solution of this or that issue.
— Write and update technical documentation.
— Technical integration of our products & solutions with all involved internal departments and partners.
— Serve as the main technical point of contact for our partners during the integration phase.
— Communication in technical chats with development teams of our partners.
— Constantly monitor and report on progress of the project to all stakeholders.
— Investigations relating to existing partners integrations and identifying relevant information for optimizing the partners experience.
— Ensure that integration requirements are well defined.
— Create and improve Integration related processes.
— Provide technical assistance for other departments, such as the BizDev Department.

Would be nice to have:
— Experience in the iGaming industry and its understanding.
— Knowledge of slots features.
— Experience in software development (JS/PHP).

Interview steps:
— Share with us your CV.
— Interview with the Recruiter.
— Test task.
— Technical Interview.

Compensation:
— Ready to discuss your experience and expectations.

We offer:

— 24 working days of annual paid vacation.
— 20 working days of annual paid sick leave with a medical document.
— 10 working days of annual paid sick leavewith no documents.
— Medical Insurance.
— Co-working Compensation.
— Your Birthday, Marriage, and Birth of a child benefit.
— Benefit Library (choose one or two options from the list of benefits monthly).
— Day off for volunteering or blood donation.
— Supportive and helpful Team of professionals.
— Amazing opportunity to be a part of creating the company’s history.
— Professional growth along with the company’s one.
— Transparent communication and feedback culture regarding your success and challenges because we care.

Interested ? Let’s discuss!

#Balance #Ambition #NonstopImprovement #Goodwill