Tech Support Lead (L2) in MAUDAU

Maudau is a young, ambitious, Ukrainian Tech company that has already declared itself and has taken a competitive position on the market. We are in love with our product, which is constantly improving, and we appreciate our guest, for which we create and outperform ourselves every day.
We strive to change the market and are constantly looking for new opportunities in it. We create quality, modern and most importantly, Ukrainian product! Today we have more than 700 people in the team, and we will grow further. Join to build together!

We are now looking for Tech Support Lead (L2), which will strengthen our product team and help bring technical support to the new level. You have to become a key figure of Tech Support team - to solve technical requests, to analyze incidents and to directly affect the stability and quality of our product.
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what to do:

processing and processing and processing Support. business.

• Optimization and documentation of technical support processes. solution).

• Construction of the Metric (SLA, CSAT, FRT), control over their observance.

• Promotion Us:
  Hard Skills

  • Experience L2 Support Engineer or similar. API

  • client-server architecture

• confident ownership logs/trays.

• Database experience (SQL)-Requests, Basic Diagnosis. data).

• practical experience in working with Ticketing systems (Jira Service Desk or analogues).

soft skills

Tech Support (Onboarding, Mentorism, Training).

• Conduct One-to-One, Regular Fidback Sessions and Performance Reviews. team development and business.imm on process stability. Integration).

• Support Reporting Experience

work weeks)