Team of personal managers in Kevin

KEVIN is more than an online school!
We create education without boring cramming and constant stress - with a clear system, support and real results.

Our goal is to help students enter their dream higher education institution with confidence and with the feeling: "I can do it". will lead a team of managers and be responsible for the quality of communication with students and parents, the systematicity of support processes and the implementation of key indicators of the direction.

This is a role with real influence: you shape the customer experience and the level of trust in the product.

Area of your responsibility:

• Managing a team of personal managers

• Conducting weekly planners and regular 1:1

• Setting tasks, control deadlines and communication standards

• Control and execution of KPI of each manager

• Control of retention, extension and customer satisfaction indicators

• Analysis of NPS, causes of churn and "risky" customers

• Planning of team workload, initiation of recruitment and participation in selection

• Formation of managers' work schedules

• Preparation of analytics and regular reporting for management

• Initiation of changes in customer support processes

• Onboarding, development and support of managers

Key outcome of the role:

• Most managers consistently perform KPIs

• High level of customer retention

• Quality of communication is not lower than the planned indicator of internal NPS

• The process of customer support is systematic, transparent and predictable

Our future colleague:

• Has experience in team management

• Preferably has experience in service, customer support or EdTech

• Thinks in terms of processes and metrics

• Able to work with analytics and numbers

• Gives clear, constructive feedback

• Builds responsibility and independence in a team

Will be a plus:

• Experience in in the field of online education

• Experience with CRM systems

• Understanding retention metrics and customer journey

What we offer:

• Working in a modern, ecological EdTech product

• Real management role with impact on results company

• Close cooperation with the management and participation in the development of the direction

• Fixed part + KPI-bonuses

• Completely remote work format

• Schedule: 10:00-19:00, Mon-Fri

Why you will like working with us:

At KEVIN you don't just manage a team - you influence the experience of hundreds of families, build a strong service system and develop people.

Initiative, healthy management and the desire to grow together with the product are valued here

We are waiting for you in the KEVIN team.

Leave your resume - and let's get to know each other!