Team Lead of customer support in King Grup

What to do:
• Organize a team work and control results, distribute tasks, maintain a high level of motivation commands;
) commands to achieve high standards of service;
• provide training and development of each team member, conduct regular trainings; span>
• Promptly assisted in difficult cases and solve escalation, as well as assist in managing customer complaints; FONT-Weight: 400 "/> • To cooperate with other departments for improving processes, implementation of changes and optimization of workflow; FONT-Weight: 400 "/>
What is required for:
• Experience from 2 years in a guidance position in the support service or other client-oriented department. FONT-Weight: 400 "/> • confident command of the Ukrainian language (oral and written), critical thinking, team management skills. FONT-Weight: 400 "/> • • Customer orientation, kindness, ability to finish and a constant desire to help people. FONT-Weight: 400 "/> • The ability to work with CRM systems, to analyze reports, knowledge of the main KPI and SLA in support of customers. FONT-Weight: 400 "/>
The additional advantage will be:
• Experience in the introduction of business processes and employees. FONT-Weight: 400 "/> • The desire to create a positive, friendly team atmosphere. FONT-Weight: 400 "/>
You want to work with us because we are: Strong>
• A concern for your health and give Health insurance, paid vacation, compensate hospital and provide 75% of Healthy Lifestyle compensation as well as delicious lunch. -Style: Normal; 400 "> • Our team is professionals who value goodwill, openness and mutual assistance. We support the initiatives that promote healthy climate in the team.


If you want to come to work with pleasure and be part of the dream team -then Welcome ! Span>