Team Lead of Contact Center / Head of Customer Support in Wellbeing Company

Congratulations!

Who are we? Wellbeing Company is a provider of system solutions in the field of organizational well-being. We work in the following areas: mental, physical, financial well-being and social connections.

Our Service is already used by more than160,000 persons throughout Ukraine. Clients include Roshen, Mondelez, EBRD, Ferrero,EPAM, Ukrenergo, FUIB and others. More about usin Facebook and on sites.

What we offer

• style="font-weight: 400; font-style: normal; text-decoration: none">The format of work is online, with a lot of autonomy.

• Gradual entry into the position: adaptation period, support of colleagues and team.

• Opportunity to work with leading companies and experts — projects that have real impact and meaning.

• On-time payment of wages, bonuses.>> 400">Flexible rest system, sick days, without unnecessary bureaucracy.

Training compensation and the possibility of development within the company — through involvement in new directions and projects.

The position involves leading a team of up to 10 Wellbeing officers, specialists who receive requests from users of Support Services: psychological, legal, nutritional. Subordination to the CEO of the Company.

Which candidate are we considering:

• Higher education; 

• 2 years of experience as a Supervisor or contact center manager;

• Confident knowledge of CRM/ERP/LMS systems, MS Office, Google Workspace, Zoom; 

• Ability to organize the effective work of the contact center, setting control points;

• High ability to self-organize, system thinking and work with a large amount of information.;

• Developed leadership skills, initiative, responsibility, quick switching, ability to act in stressful situations;

• Empathy, concern for people, psychological maturity not as a "plus", but as part of professional culture.

Duties:

• Organization of daily work of the Wellbeing Officers team: schedule planning, workload distribution, quality control;

• Implementation and monitoring of key performance indicators (qualitative and quantitative);

• Ensuring uninterrupted operation of the contact center;

• Conducting attestations, feedback and supervisions;

• Improve the quality of work through training, development and team mutual support.

Personal qualities:

• Ability to establish contact and create trust within and outside the team.

• The ability to combine humanity and structure

• High level of self-reflection and maturity and desire to demonstrate and improve leadership qualities.

• Interest in a healthy lifestyle, absence of active smoking.

If this description fits you, please fill inSurvey.

If your profile meets our needs, we will definitely contact you. If there is no response, this may indicate that at this stage we are looking for a slightly different experience or approach.