System Support Analyst in XPAY GROUP LLC

Direct message from the member who posted the job with XPAY GROUP LLC Andriy Pustovit Andriy Pustovit Entrepreneur | COO – XPAY Group | Fintech | Squash player Congratulations! We are fintech company XPAY, our flagship product is a complex built on a microservice architecture that allows you to create flexible solutions for the financial market. The company is actively developing, this year it has already fulfilled one of its goals by becoming a resident of Diya City, and has ambitious plans for further development. We are looking for a colleague to join our team as a Systems Analyst and help the team and project grow effectively. We are looking for candidates specifically in Kyiv, because you will spend part of your time in the office. We expect from our candidate: 2 years of work experience in support. Professional stack: must have: technical education; experience of at least 1 year in the field of Fintech or banking in Support qualities (L2); understanding of API basics, data transfer formats (JSON, XML), synchronous/asynchronous interaction, HTTP protocol; experience with Task Manager (Jira, Trello) and Ticket System; ability to plan your time, prioritize and rank tasks in order of importance; confident user of the MS Office package (Excel, Word); ability to find an approach to people; high level of command of the Ukrainian language. would be a plus: previous experience with Atlassian, Zabbix products (user, analysis of dashboards, reports) , ELK stack (log analysis). Among your tasks and responsibilities will be: communication with customer representatives in order to solve their questions about the product's operation; analysis of questions that arise from the customer's side and finding ways to solve them; processing of emerging incidents, prioritization, status tracking, escalation; creation of a knowledge base on typical solutions for the most common problems; active interaction with the technical team (R&D) of the company; monitoring of the current state of the system; analysis of logs, performance dashboards, internal reporting to identify the primary causes of product malfunctions; interaction with the company's integration manager when connecting new customers ; acceptance of new services into operation; work with product documentation. We offer: flexible work schedule with the possibility of remote work (3 days in the office, 2 remotely); comfortable office near the city of Slavutych; reimbursement of the cost of lunches; competitive level of remuneration (offer according to the results of the interview); work on an interesting product and atypical tasks; opportunities for training and self-development; a friendly team and corporate events. P.S. It will be great if you write a few words about yourself in the cover letter. We, in turn, will answer all your questions during the interview and tell you about the project plans.Show more Show less Position level Basic level Type of employment Full time Job duties Information technologies Industries Financial services