System support administrator in GIOC , KP / Golovniy Informaciyno-obchislyuvalniy Centr

IT company KMDA is looking for System support administrator (2nd line of support) .

KP GIOC is a communal enterprise that works in the field of IT and implements the city's target program "Electronic Capital". We create, implement and administer IT systems for providing city services online. Among our projects: mobile application "Kyiv Digital", e-ticket for public transport, online parking payment service, service for finding evacuated cars and paying fines for evacuating cars online, and many others.

Functional responsibilities:

• Processing system user appeals (within the 2nd support line):

• Analysis of user appeals and further routing of the problem 

• Consulting users of the appeal

• Organization of accesses to the system by requests

• Document flow support for requests

• Communication with users

Ensure professional communication with clients at all stages of support. Be able to correctly and briefly explain the solution to the problem to the client. 

Internal communication

Communicate with other team members in case of complex problems or the need for additional help. Make suggestions to improve support or work processes.  

Product Knowledge

A deep understanding of our software product, its features, capabilities and limitations. Self-updating product knowledge when new services or updates are released.  

Troubleshooting

Ability to analyze and solve problems faced by users. If the problem cannot be solved directly, you need to be able to competently and clearly assign the task to the relevant team of the adjacent division for a quick solution.  

Analysis and improvement

Need to be able to analyze common customer issues and questions to understand how to improve our product or documentation. Suggest improvements to provide more effective customer support and productivity. 

Requirements for the candidate:

• High communication skills
• Learning readiness  
• Postman, Web-console, Grafana, Kibana, Jira, Miro,

What we offer:

• Salary is official, the size is discussed at the interview.< /li>
• Location: Dniprovsky district (Left Bank), Chernihivska station.
• Full time, work in the office.
• Standard work schedule, 8:30 a.m. to 5:30 p.m. or 9.00-18.00, a reduced day on Fridays.
• Official employment and all social guarantees according to the Labor Code are strictly observed.
• Paid vacation.
• Professional development - every year KP GIOC implements dozens of different projects and creates various IT systems for the city, so participation in such a variety of projects provides an opportunity to gain new knowledge and develop your skills in a short time.

Work advantages at GIOC today:

• GIOC employees are proud to work with socially significant projects that change the lives of citizens.And you will also directly improve the lives of Kyiv residents, having a direct impact on the implementation of useful digital services .
• Joining our team, you will find a friendly and open team ready to help at any moment. We employ more than 200 people, most of whom have been with us for more than 5 years.
• CP GIOC has been working stably for more than 60 years. Our employees are confident in the future.

Send your resume indicating the desired salary level.